Terms & Conditions
Terms & Conditions of Sale
The name that will appear on your statement will be Party Lights Company.
By purchasing products from party-lights.com.au, (legal name is Party Lights Company PTY Ltd) (“Party Lights”, “we”, “us”, “our”) or using this website, the purchaser (the “Customer”, “you”, “your”), agrees to the following terms and conditions of sale (the “Terms”). Consumer Protection and other legislation: Where the provisions of The Competition and Consumer Act 2010 (CCA) or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.
Business Customers: To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business that the Consumer Guarantees Act or equivalent consumer protection legislation does not apply.
Refunds: Party Lights will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.
Addressing: If a product is found to be mis-addressed by Party Lights then Party Lights shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Party Lights will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.
Incorrect Bank Account Number: Party Lights gives the customer the choice to pay for products through bank transfer. If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by Party Lights, then Party Lights will not accept any responsibility for correcting payment and goods will not be dispatched by Party Lights until Party Lights has received payment in full.
Prices, Payment and Title: Party Lights’ available payment methods will be presented at the time of purchase. Party Lights retains title in the products purchased until Party Lights receives payment in full.
Pricing errors: Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.
Security: Party Lights uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Party Lights will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).
Special Offers: Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise.
Mailing Cash: Party Lights does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Party Lights accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.
Cancelling Orders: Party Lights reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Party Lights believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).
GST: For Australia delivery addresses, all prices are GST inclusive unless otherwise stated. Please contact us if your order is going to ship overseas.
Customs & Duties: For any orders shipped outside of Australia the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Party Lights control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.
Site Access: Party Lights hereby grants you permission to access, view and download the content appearing on this site, for your personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of Party Lights, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.
Copyright & Trademarks: You agree that the content you access, view or download on this site and the software used to create it, remains the property of Party Lights Limited or its Licensors as defined by Australia and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.
Stock Availability: In order to provide the greatest range of products, you understand that Party Lights does not stock all products listed on this site in a single warehouse. All items sold via the Party Lights website are subject to availability and Party Lights reserves the right not to accept or cancel any order for products that are out of stock. Product availability information is provided by a number of third party suppliers. Party Lights works with these third-parties to ensure this information is as accurate as possible however some errors and omissions are expected. Goods delivered may differ to the product images presented on this site.
Cash Rewards: Cash Rewards can only be used as discounts on future orders and cannot be converted into a cash payment from Party Lights to the Customer or be used to purchase gift vouchers.
Gift Voucher Expiry: Gift vouchers are valid for one year from the time they are issued, after which the voucher expires. Any credit remaining after the expiry of the gift voucher is non-refundable.
Delivery Estimates: Party Lights makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Party Lights liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Communications: By creating an account with Party Lights you consent to receiving electronic communications from Party Lights. These communications will include: account status updates, order status updates, promotional and marketing materials, and other information relating to the service. Your personal details will not be made available to any third party. For more information please see our Privacy Policy.
Notice of Copyright Infringement: Party Lights respects the copyrights of others. If you feel that data is used in Party Lights’ product catalogue in a manner that constitutes an infringement of your copyright under applicable copyright legislation , please write to us at [email protected]
Please include the following details:
Identification of the copyrighted work that has allegedly been infringed upon and that you wish to have removed. Please include a web address (URL);
A statement that the complaining party believes that infringement of the complaining party’s copyright has occurred and the reasons for such belief;
A statement that you are the copyright holder or authorised to act on their behalf; and
Contact details including an email address where the complaining party may be contacted.
Linked Sites: This site may contain links to other websites operated by third parties. Party Lights is not liable for those sites or any content or information such sites contain.
Disclaimer
Party Lights would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided “as is” and for general information only. Party Lights has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Party Lights does not guarantee that the website will always operate or be error free. Accordingly, to the maximum extent permitted by law, Party Lights does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.
Warranty
LIGHTING PRODUCTS THAT ARE NOT SUPPLIED WITH A PLUG AND LEAD NEED TO BE INSTALLED BY A LICENSED ELECTRICIAN. FAILURE TO COMPLY WITH THIS WILL VOID THE WARRANTY OF THAT ITEM. PROOF OF INSTALLATION WILL BE REQUIRED TO APPLY THE WARRANTY.
With the exception of globes our products are covered under warranty. The extent of that warranty is normally 6 months (3 months for Solar Lights)
In lieu of any warranty, condition, or liability by law, the seller’s liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the warranty period, if stated, or otherwise within 6 months (3 months for Solar Lights) of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged.
At the termination of the appropriate period all liability on the seller’s part ceases.
The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.
Liability and Maintenance Warranty Terms:
To the maximum extent permitted by law, the seller disclaims all warranties, representations, and guarantees (whether, express, implied, or statutory), with respect to any product or any information supplied to the buyer by the seller including, but not limited to, warranties of availability, accuracy, non-infringement, completeness, timeliness, currency, merchantability, or fitness for a particular purpose.
To the maximum extent permitted by law, the sellers liability to the buyer (whether in contract, tort, or otherwise) for any loss, damage, or injury arising from any defect in, or non-compliance of, a product supplied to the buyer by the seller shall be limited to the price paid by the buyer for that product.
To the maximum extent permitted by law, the seller will not be liable (whether in contract, tort, or otherwise) for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with the buyers access to, use of, or reliance upon, any product or any information supplied to the buyer by the seller.
Privacy Policy
Your privacy on the Internet is important to us. This privacy policy discloses what information we gather, how we use it, and how to correct or change it.
Information
We gather various information about customers and users of our website. This information includes:
- personal information through your voluntary use of the Website and the purchase process (such as your first and last names and email);
- personal information, provided to us by you through any other method (including without limitation correspondence and discussions);
- information collected by us through click tracking in relation to your use of the Website, including the content you upload and the content you access; and
- aggregated data, which tracks traffic to the Website; and cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on our Website).
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Use of your information
We will never sell or rent your personal information to third parties.
We will use information we collect from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to complete delivery of our Documents to you, help us manage and enhance our services and to communicate with you.
Email Newsletters and other notices
It is our policy to send emails throughout the purchasing process and other Newsletter emails you elect to receive. In addition, we may send out promotional material to you promoting new or amended material on our site where we think that may be relevant to you. It is our policy to immediately remove any person from any mailing list upon the person’s request.
Credit Card /payment details
Payment for our documents is done via PayPal, which may ask you to provide further information (including credit or debit card details). This information is retained by PayPal and will not be passed on to us. We advise you to read the Terms and Condition and Privacy Policy on the PayPal site for further information on what information will be required and the way PayPal will use it.
Cookies
Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our Web site. Cookies are widely used on most major Web sites. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that we believe may be of interest, based on that information.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Other information we collect
We collect and use additional information to carry out internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.
If you post on our site, on twitter or Facebook or other social media site about us or your experience with us, we may collect that information for the purposes of improving our service and the end user experience.
Access and removal of Information
You have the right to seek access the personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Updates to our information practices
We reserve the right to change this policy. By continuing to use the Website, you agree to be bound by the amended policy. You should check from time to time to see if the policy has changed.
Returns and Exchanges
Faulty Returns
If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased.
Change of Mind Returns
If you change your mind about the products you have purchased from us online or at the warehouse, we will exchange those products at the warehouse or via courier, subject to the following conditions:
- Products purchased online or from the warehouse can be returned at any time by the customer with proof of purchase;
- Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
- You may be asked to provide personal details for exchanges. These details will be used for the purpose of processing the return; and
- Items purchased online can be returned at the warehouse with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.
Returns Process (In-Store)
- Take your item(s) to our warehouse or return by couirer prior to send us an email to [email protected]
- Provide the staff at the warehouse of your unwanted item, proof of purchase.
- Once the returns policy has been met, we’ll offer an exchange or refund on the spot.
Exchanges
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
Refunds
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to your credit card or your bank account.
Returns Process (Online)
If your purchase was made online you may choose to return to our warehouse. Please contact us on 0480009019 or by email [email protected]
- Once received, we’ll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.